Zenix ServiceNow Practice
Security-First ServiceNow — Implemented, Integrated, Operated
ServiceNow is where enterprise work gets decided, approved, and done. Zenix turns it into a security command center: every alert, vulnerability, control, and asset in one system of action — with the workflows, integrations, and 24×7 operation to match. From Fortune-scale enterprises to California state agencies, counties, water districts, and universities.
ZENIX SERVICENOW SOLUTIONS
01
Security Operations
(SecOps)
- Security Incident Response (SIR) implementation with automated triage, enrichment, and containment playbooks — 78% of Tier-1 work automated in our reference deployments.
- Vulnerability Response (VR) that turns scanner noise into owned, SLA-tracked remediation — grouped by business service through the CMDB, not by spreadsheet.
- Native integrations with Microsoft Sentinel and Defender, Wiz, Armis, Tenable, and Horizon3.ai — your existing stack becomes one workflow.
- MTTR, SLA, and posture dashboards designed for SOC leads, CISOs, and state reporting alike.
- Co-managed operation with the Zenix 24×7 SOC — we run the queue with you, not around you.
02
Integrated Risk &
Compliance (IRM / GRC)
- Policy and control management mapped to NIST 800-53, NIST CSF, CIS, and California SIMM 5305 — one control library, every framework satisfied.
- Continuous control monitoring with automated evidence collection — audit prep drops from weeks of screenshots to a generated auditor package.
- POA&M and exception workflows with real owners, real dates, and executive-visible aging.
- CJIS, HIPAA, and IRS 1075 alignment for agencies handling justice, health, and tax data.
- Third-party and vendor risk workflows, with contract intelligence through our Agilsoft partnership.
03
Platform Foundations —
ITSM · ITOM · CMDB · ITAM
- CMDB and Service Mapping done right — business context for every asset, including OT and IoT classes for utilities and special districts.
- ITSM that people actually use: service catalogs, portals, and knowledge with chat deflection — one front door for IT and security.
- Discovery and ITOM event correlation so incidents arrive pre-diagnosed, not pre-confused.
- Hardware and software asset management (ITAM/SAM) — license position, end-of-life risk, and renewal governance in one place.
- Instance security hardening, upgrade management, and ongoing administration — we keep the platform itself a hard target.
WHY ZENIX FOR SERVICENOW
01
Security-First, Not Bolted On
Most ServiceNow partners build workflows; security is an afterthought. Zenix is a cybersecurity firm that builds on ServiceNow — every implementation starts from threat models, least-privilege access, and audit evidence, and ends with a platform your CISO trusts as much as your CIO does.
02
Public-Sector Fluent
SIMM, NIST, CJIS, IRS 1075, SLCGP grants, procurement schedules — we speak Sacramento. Our deployments are shaped for state agencies, counties, water districts, K-12, and universities: pre-mapped control libraries, CalOES-aligned reporting, and go-lives that respect fiscal-year realities.
03
Advise, Build, and Operate
One accountable team from roadmap to run: advisory to size the platform honestly, certified engineers to implement it, and a 24×7 SOC that operates what we build. No hand-offs to strangers, no shelfware modules — adoption is the deliverable.
FIELD-PROVEN USE CASES
01
State Agency — SOC Automation at Scale
A Sacramento-based state agency was drowning in 3,000+ weekly alerts across Sentinel and Defender. We implemented Security Incident Response with automated enrichment, deduplication, and CMDB business context. The result: 78% of Tier-1 triage automated, mean response time down from 9 hours to 38 minutes, and every action logged audit-ready for state reporting.
02
County Government — Vulnerability Response
Twelve thousand endpoints, scanner findings living in spreadsheets, no owners. We deployed Vulnerability Response integrated with Tenable and the CMDB: findings auto-grouped by business service, assigned with SLA timers, and tied into change management for patch windows. Critical backlog down 92% in the first quarter — with a posture dashboard the county board actually reads.
03
State Department — Continuous SIMM & NIST Compliance
Annual spreadsheet compliance became continuous compliance: controls mapped once to SIMM 5305 and NIST 800-53, monitored automatically, evidence collected as a by-product of normal work. Attestation campaigns run themselves, POA&M items have owners and dates, and audit preparation went from six weeks to four days.
04
Water District — OT Asset Visibility
Armis discovery feeding ServiceNow CMDB with purpose-built OT classes: SCADA controllers, PLCs, and telemetry alongside IT. Incident workflows respect operational reality — nothing auto-quarantines a treatment system — and change control finally covers the plant floor. The district got the first complete asset inventory in its history.
05
University — One Front Door for IT & Security
For a 40,000-student campus we unified IT help and security reporting in a single portal: a phishing report becomes a security incident in one click, knowledge and chat deflect 31% of routine requests, and security reports rose fourfold — which is exactly what you want. Visibility went up; friction went down.
06
Enterprise — Asset, License & Contract Governance
ITAM integrated with Agilsoft contract lifecycle management: hardware refresh tied to real contract terms, license compliance tracked continuously, and end-of-life systems surfaced on a live security dashboard instead of discovered in an incident. Renewal surprises and shelfware eliminated in the first cycle.
The End Product:
Command, Not Chaos
- What your teams log into on day one: a Vulnerability Response workspace with the backlog burning down, every service owned, and SLAs visibly met.
- Board-ready by default — the same data rolls up to executive views without a single manually-built slide.
- Shown here: a representative county-government deployment (composite data).
One Architecture,
Zero Rip-and-Replace
- Your existing security stack keeps doing what it does best — ServiceNow turns its signals into decisions, work, and proof.
- Sentinel, Defender, Wiz, Armis, Tenable, and Horizon3.ai in; dashboards, notifications, auditor packages, and a co-managed SOC out.
- Every integration is built with least-privilege service accounts and full audit trails — the connective tissue is itself secure.
SERVICENOW ECOSYSTEM PARTNERS
We build on ServiceNow and connect it to the best of the security ecosystem — Microsoft for signals and identity, Wiz for cloud exposure, Armis for OT and IoT intelligence, and Agilsoft for contract intelligence. Certified implementation, honest scoping, and integrations that survive upgrades.
